Overview
Reporting to: Head of Trade Services
Department: Operations
The Guarantee Coordinator processes and administers guarantees efficiently to meet customer service standards, as directed by senior team members.
Principal Responsibilities and Duties:
- Process instructions from customers, branches and other banks accurately within agreed turnaround times, as directed by senior team members.
- Handle all guarantee administration, including the daily list of periodic commissions to debit or claim from customers and banks.
- Send all correspondence relating to guarantee issuance promptly to the required parties.
- Share responsibility for notifying the Settlement Department of fund movements before the specified cut-off times.
- Share responsibility for regularly archiving closed files and retrieving them when needed.
- Help resolve queries about work processed by the section.
- Perform other Trade Services processing duties as required by the Deputy Head or Head of Trade Services.
- Help clear outstanding Nostro items relating to guarantees as a shared responsibility.
- Conduct initial reviews of guarantee texts when required and report findings to senior staff for further action.
Risk and Regulatory Responsibilities
- Stay informed about and comply with all applicable regulatory requirements and the Bank’s Risk and Compliance policies and procedures.
- Report actual or suspected policy, procedure or regulatory breaches to the Deputy Head or Head of Trade Services.
- Apply all controls within your area accurately to minimise the risk of policy, procedure or regulatory breaches.
- Identify new risks or control gaps within your area and escalate them to the Deputy Head or Head of Trade Services.
Financial Crime Responsibilities
- Serve as the “First Line of Defence”.
- Apply Financial Crime Prevention controls accurately in line with the Bank’s and Departmental policies and procedures.
- Carry out Due Diligence or Enhanced Due Diligence (EDD), as applicable, on all parties to Trade transactions and keep appropriate records.
- Watch for unusual or suspicious transactions and report any suspicions to the MLRO.
- Comply with the Bank’s AML, Financial Crime and Anti-Terrorism policies and procedures.
Training and Competence
- Keep your working knowledge of URDG and ISDGP up to date.
- Complete all mandatory annual regulatory training in line with the Bank’s training plans and deadlines.
- Proactively pursue the recommended technical and behavioural competency training required for your role.
Conduct Requirements
- Comply with the FCA/PRA Code of Conduct.
Business Continuity Responsibilities
- Meet all business continuity requirements specified in organisational or departmental plans, or instructed by the Deputy Head or Head of Trade Services.
Required Qualifications, Knowledge, Skills and Experience:
- Five GCSEs or an equivalent level of education, plus minimum 2 years relevant industry or general office experience.
PC proficiency in Excel, Word, spreadsheet and database applications.
